Frequently Asked Questions (FAQ)

General Questions

What is Shortwaits?

Shortwaits is a comprehensive booking and appointment management platform that connects businesses with their clients. Whether you're a salon, fitness studio, healthcare provider, or any service-based business, Shortwaits helps you manage appointments, reduce no-shows, and provide a seamless booking experience for your customers.

How do I create an account?

You can create an account by downloading the Shortwaits mobile app or visiting our website. Simply click "Sign Up" and follow the registration process. You can sign up using your email address or through social login options like Google or Apple.

Is Shortwaits free to use?

Shortwaits offers different plans to suit your needs. We have a free tier for individuals and small businesses, as well as premium plans with advanced features for larger organizations. Visit our pricing page for more details.

Booking & Appointments

How do I book an appointment?

To book an appointment:

• Browse or search for the business you want to visit
• Select the service you need
• Choose your preferred date and time
• Confirm your booking
• You'll receive a confirmation with all the details

Can I cancel or reschedule my appointment?

Yes! You can cancel or reschedule appointments directly from the app. Go to your bookings, select the appointment you want to modify, and choose "Cancel" or "Reschedule". Please note that businesses may have their own cancellation policies.

How will I know if my booking is confirmed?

You'll receive instant confirmation via push notification and email once your booking is confirmed. You can also view all your upcoming appointments in the "Bookings" section of the app.

What if I'm running late?

If you're running late, please contact the business directly as soon as possible. You can find their contact information in your booking details.

Account & Profile

How do I update my profile information?

Navigate to your profile by tapping the "Me" or "Profile" icon in the app. From there, you can update your name, email, phone number, and other personal information.

How do I change my password?

Go to Settings > Security > Change Password. Enter your current password and your new password, then confirm the change.

Can I use my QR code for check-ins?

Yes! Your personal QR code in the "Me" section can be used for quick check-ins at businesses. Simply show your QR code to the staff member when you arrive.

How do I add or remove favorite businesses?

To add a business to your favorites, visit their profile and tap the heart icon. To remove, go to "My Spots & Places" and swipe left on the business you want to remove, then tap "Remove".

Payments & Pricing

How do I pay for services?

Payment methods vary by business. Some businesses accept in-app payments, while others require payment in person. Check the service details for available payment options.

Is my payment information secure?

Yes! All payment information is encrypted and securely processed. We use industry-standard security measures to protect your financial data. We never store your complete credit card information on our servers.

Can I get a refund?

Refund policies are determined by individual businesses. Please check the business's cancellation and refund policy before booking, or contact them directly for specific questions.

Notifications & Reminders

How do I manage my notifications?

Go to Settings > Notifications to customize which alerts you receive. You can enable or disable push notifications, email notifications, and SMS reminders for bookings, promotions, and other updates.

Will I receive reminders for my appointments?

Yes! By default, you'll receive reminder notifications before your scheduled appointments. You can customize reminder timing in your notification settings.

Privacy & Security

How is my data protected?

We take data security seriously. All personal information is encrypted and stored securely. We comply with industry standards and regulations to protect your privacy. For more details, please read our Privacy Policy.

Who can see my information?

Only businesses where you've made bookings can see the information necessary to provide you service (name, contact details). Your data is never sold to third parties.

How do I delete my account?

You can request account deletion by going to Settings > Account > Delete Account, or by following our Data Deletion Instructions. Please note that this action is permanent and cannot be undone.

Technical Support

I'm having trouble with the app. What should I do?

Try these steps first:

• Make sure you have the latest version of the app installed
• Check your internet connection
• Close and restart the app
• If the problem persists, contact our support team at support@shortwaits.com

Which devices are supported?

Shortwaits is available on:

• iOS devices (iPhone, iPad) running iOS 13 or later
• Android devices running Android 8.0 or later
• Web browsers (Chrome, Safari, Firefox, Edge)

How do I report a bug or issue?

Please email us at support@shortwaits.com with details about the issue, including your device type, operating system version, and steps to reproduce the problem.

For Businesses

How do I list my business on Shortwaits?

If you're a business owner, download the Shortwaits Business app or contact our sales team at business@shortwaits.com to get started.

Can I manage multiple locations?

Yes! Our business plans support multiple locations. Contact us to learn more about our multi-location features.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact us:

• Email: support@shortwaits.com
• Visit our website: www.shortwaits.com

Our support team is here to help you Monday through Friday, 9 AM to 6 PM EST.