Frequently asked questions

Start with your name, sign-in email and password, then your business name, a short description, public phone number, country, currency and time zone. Your address is optional. After registration, My Brand helps you add services, review hours, choose payment methods and set up your team.

Yes. Clients can browse your public business profile and use your web booking link in a browser. They sign in to a client account and verify their email to complete a booking. You choose when to enable online booking.

Yes. Clients can choose multiple services and the add-ons you make available. You set up each service’s price, duration and optional extras so the booking reflects the visit.

Both. Set up the services you offer, add team members when needed, and assign professionals to appointments. Clients can choose an available professional during booking.

No. You configure the payment methods your business accepts, and clients can select an available preference during booking. That selection does not process a payment or charge their card online.

Publish a text or photo post from Shortwaits Admin on the web or in the admin app. Clients can follow your business and see your posts in the Shortwaits client app. They can like and comment, and you can reply to their comments. This is a shared conversation on a post, not private messaging.

Use the signed-in web dashboard from your browser or Shortwaits Admin on iOS and Android. Your business account is separate from a client account.

My Account is for your personal profile photo, sign-in security and notifications. Business Settings is for the business you manage. Your personal photo is separate from the business logo in My Brand.

Plans belong to each business, not to an individual business user's account. Review the business's plan in Business Settings and visit our pricing page for current options.