Frequently asked questions
Help with booking visits and staying connected with businesses in Shortwaits.
Open a business's public profile or booking link, choose available services, a professional and a time, then review your booking. Sign in to a client account and verify your email to complete it. Online booking must be enabled by the business.
Businesses choose automatic approval or manual review of booking requests. Check your booking's status in My Bookings rather than assuming a submitted request is confirmed.
Review your booking details and the business's cancellation policy. Contact the business directly if you need a different time, cannot attend or are running late.
No. Selecting a payment preference during booking does not process a payment or charge your card. Check which payment methods the business accepts and contact it about payment or refund questions.
Follow the business in the Shortwaits client app to see its posts. You can like and comment on announcements, and the business can reply. Post comments are shared conversations, not private messages.
Business and client accounts are separate. Use a client account for your own bookings and Shortwaits Admin to manage a business. The Business / Clients switch on this website changes the information you see; it does not change your account.
Still need help? Contact us at support@shortwaits.com
